Refund & Cancellation Policy

At Lynx Labs, customer satisfaction is our top priority. We want you to be completely delighted with your purchase of Daemon.

1. 14-Day Money-Back Guarantee

If Daemon does not work as described on your supported Android device (Android 8.0 or newer) or you experience technical issues that our support team cannot resolve, you are entitled to a full 100% refund within 14 days of your purchase date.

2. Eligibility for Refunds

Refunds will be granted if:

• The application fails to run or exhibits critical technical incompatibility on your supported device.
• You mistakenly made a duplicate purchase for the same license.
• You request a refund within 14 calendar days from the transaction date.

3. Scope of Product & Exclusions

Your purchase license covers the Daemon Android Application, floating companion engine, animations, tactile pet skins, and overlay interface.

Non-Refundable Scenarios & Exclusions:

• Open Markdown Prompts & Third-Party AI: The exported rule files (AGENTS.md, CLAUDE.md, .cursorrules) are open, user-customizable prompt templates for third-party AI tools (Cursor, Claude Code, Windsurf, etc.). Issues arising from third-party AI behavior, customized shell scripts, local machine port/network configurations, or edited prompt files do not constitute an app defect and are strictly ineligible for refund.
• Unsupported Devices: Devices running Android versions older than 8.0 or custom OEM firmware that permanently blocks standard Android System Alert Window (Display over other apps) permissions.
• Change of Mind / Frivolous Claims: General change of mind after successful delivery and activation is not eligible for refund.

4. How to Request a Refund

To initiate a refund, please send an email to:

Support Email: vaali2305@gmail.com

Please include:

• Your Dodo Payments Order / Receipt ID (e.g. pay_...).
• The email address you used during purchase.
• Your Android device model and a brief note on what issue you encountered.

5. Refund Processing Time

Once approved, your refund will be processed immediately by our Merchant of Record, Dodo Payments. The funds will be credited back to your original payment method (Credit Card, Debit Card, UPI, etc.) within 3 to 7 business days, depending on your bank.